LEGAL REFERENCE

my5 - How we protect your account and your money

my5 operates under clear legal terms designed for Pakistan. We verify every deposit through JazzCash, Easypaisa, SadaPay and Raast, secure your account data with encryption, and handle disputes...

Account SecurityPayment VerificationDispute ResolutionData Protection
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my5 How we protect your account and your money

Terms of service and jurisdiction

my5 operates in supported regions where local law permits. We comply with payment regulations governing JazzCash, Easypaisa, SadaPay and Raast transfers. Account holders must be of legal age in their jurisdiction. Deposits are processed through licensed payment partners; withdrawals are verified against your account history and identity documents. Disputes are resolved through our support team within five business days. We retain transaction

records for seven years. Your account remains your responsibility—keep your login credentials secure and report unauthorized access immediately. Inactive accounts are reviewed after twelve months of no activity.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

CONTACT PATHS

How to reach our legal and support team

Email Support Send account, payment or legal questions to [email protected]...
Live Chat Open the chat widget in your account dashboard...
Dispute Escalation If standard support doesn't resolve your concern, submit...
TRUST SIGNALS

Why our legal framework matters

Verified Payments

Every JazzCash, Easypaisa, SadaPay and Raast transaction is logged and matched to your account. We cross-check deposits against payment partner records to prevent fraud.

Encryption Standard

Your login, payment details and account history are encrypted end-to-end. We use industry-standard TLS 1.3 protocols and audit our security quarterly.

Withdrawal Verification

Before we process a withdrawal, we verify your identity and confirm the destination account matches your registration. This protects both you and our payment partners.

Data Retention

We keep your transaction history, account statements and dispute records for seven years. You can download your full account history from the settings menu anytime.

Transparent Fees

All deposit and withdrawal fees are shown before you confirm. No hidden charges. Fee schedules are updated on this page whenever they change.

Dispute Resolution

If you believe a transaction is incorrect, file a dispute within 90 days. We investigate and respond with evidence or a refund within ten business days.

How our legal terms align across the platform

Account TermsSame age verification, identity checks and security standards apply whether you access my5 on desktop, mobile app or tablet.
Payment RulesJazzCash, Easypaisa, SadaPay and Raast deposits follow identical verification steps across all devices and all regions where we operate.
Withdrawal PolicyWithdrawal timelines, verification requirements and fee structures are consistent whether you request a payout from live tables, slots or sportsbook.
Dispute HandlingAll disputes—whether about deposits, withdrawals, game outcomes or account access—are investigated using the same process and timeline.
Data SecurityYour personal data, payment information and account history receive the same encryption and protection across every my5 service.
Support AccessEmail, live chat and escalation channels are available for all legal and account questions, regardless of which game or feature you're using.
Policy UpdatesWhen we change these terms, we notify you by email at least 30 days in advance. You can review changes on this page before they take effect.
BRAND HIGHLIGHTS

What defines our legal and account structure

Regional Compliance We operate in supported regions where local law permits. Our...
Account Ownership Your account is yours alone. You control your login, set...
Transaction Transparency Every deposit, withdrawal and game outcome is recorded in your...
Fraud Prevention We monitor accounts for unusual activity and verify large withdrawals...
Dispute Rights If something goes wrong—a failed deposit, a disputed withdrawal, a...
Privacy Control Your personal data is used only for account verification, payment...

Common legal and account questions

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password and log back in. If you don't receive the email within five minutes, check your spam folder or contact support.

Most deposits clear within minutes. JazzCash and Easypaisa transfers are instant; SadaPay and Raast may take up to one hour during peak times. If your deposit doesn't appear after two hours, contact support with your transaction reference number.

No. For security, withdrawals must go to the same JazzCash, Easypaisa, SadaPay or Raast account you used to deposit. This prevents fraud and protects your funds. Contact support if you need to update your payment method.

We ask for your national ID or passport and a recent utility bill showing your address. Upload them through your account settings. Verification usually takes 24 hours. We keep these documents secure and use them only for compliance.

Change your password immediately and contact support with details of the suspicious activity. We'll review your account history, freeze it if needed and investigate. Report unauthorized transactions within 90 days to qualify for a dispute review.

Your deposits are held in segregated accounts with our payment partners—JazzCash, Easypaisa, SadaPay and Raast. They're not part of my5's operating funds. If we cease operations, your balance is returned to your registered payment method.

Yes. Request account closure through your settings. We'll process any remaining balance as a withdrawal to your registered payment method within five business days. Once closed, your account cannot be reopened.